Refund Policy

Refunds will be considered on a case-by-case basis and you should contact support@veaosimulations.co.uk requesting a refund.

Refunds will only be considered on products purchased directly through the VEAO store with a valid order reference.

Any products purchased through TFC/ED/Steam store must be addressed to them, even if it is a VEAO product.

Refunds will not be given on Pre-Sale or Beta products unless under exceptional circumstances. By their very nature these products are in early stages of development and will change during the development process. If you do not wish to aid the developer during this process then please wait until the product is feature complete, out of Beta stage and released. A definition of the terms is set out below and is detailed on the product pages for each product.

Pre-Sale

This product is on Pre-Sale. This means that the product is not available for download yet. You are purchasing a licence activation key that will allow you to use the product when it is released. Purchasing the product now gives no advantage of purchasing the product on release, you are helping fund the development of the product.

Beta Product

You are purchasing an early access product during Beta development stage. Some features may not be complete and features may change during development and in the final version. If you are not excited to fly this product in its current state, then you should wait to see how the product progresses further in development and purchase when it is released in it’s final version.

Your Rights

This does not affect your statutory rights as a consumer under the Consumer Rights Act 2015 as governed by UK law.

The Directive on Consumer Rights (2011/83/EC) will still apply until such time as Great Britain applies for, and is successful in completing Article 50 of the Lisbon treaty.

VEAO Simulations is registered in England & Wales.

Company Registration Number: 08478742

VAT No. 202 6644 37